Billing — I bill all clients on a monthly basis and on the quarter hour. Clients receive a itemized breakdown of time spent with specific tasks along with an invoice to be paid via Zelle or ACH payment. Invoices are due within 10 days of receipt with a $30 late fee added for invoices not paid within 10 days.
Cancellation policy — If we set up a regular monthly or weekly meeting time, I ask for any changes to that meeting time be made 24 hours prior to the scheduled meeting time.
Refund/dispute policy — I typically do not offer refunds after invoices are paid but will consider them on a case by case basis. My goal is efficiency and accuracy in all aspects of my work.
All billing and invoice questions can be directed to me in writing via email. meredith@takingcareofthedetails.com.